F.A.Q.

Here are some common questions about Cutewrap.

Getting
Started

Which type of photography will cutewrap require to make portrait?

Cutewrap needs 2-3 good quality photos softcopy taken from a good camera or mobile phone.it should not be copied from WhatsApp or facebook as these reduce size & quality. A better photo will help the artist to make a great portrait.

Will background be included by default?

It depends on art work & artist. It may cost you extra for detail background of the portrait.

May I see image of my portrait before shipping?

of course, yes! cutewrap will share images of portrait for your review & approval before shipping.

Shipping & Framing

How will cutewrap ship my Portrait ?

We have tie up with multiple world-class courier company i.e FedEx, DHL, DTDC & Delhivery, etc to deliver your portrait at your doorstep fast.

How will Cutewrap ensure safety and presentation of packaging?

Don’t worry! Cutewrap do pack your painting in hardboard packing which is waterproof  & Stress proof with an attractive wrapper without any cost too.

Do cutewrap provide artwork in a frame?

Yes, Cutewrap can provide framed art however there will be any glass due to the risk of breaking while shipping & delivery.

Can you ship internationally?

Yes, Cutewrap have world-class courier partner FedEx & DHL to delivery worldwide, however, the delivery period depends on place to place.

Payment

How much do I have to pay to get started?

Cutewrap asks for only 30% deposit payment as it’s a custom portrait which would be created especially for you.

What Is guarantee of safety of my payment?

Cutewrap is a government registered entity have a tie-up with Paypal for international transactions which is the world largest and safest payment gateway which is 100% safe. Also please check return policy under return section for further information.

Returns

What is cutewrap return Policy?

Cutewrap is very proud of its return policy below are our return policy.

  • We only take the deposit of 30% and send images of the final portrait for your review and if you don’t like the picture we will fix the painting.
  • If the portrait gets lost in shipping we will send you another one free of cost.
  • If the portrait gets damaged during transit, send us pictures of the product and we will send you another one free of cost.
  • If you don’t like the quality of portrait we will refund the entire amount if you return the painting to us within 14 days however please don’t file any dispute with bank otherwise we won’t be able to process the refund.

We're Here To Help!

Office

301/302 Good Earth City Center,
Sector 50, Gurgaon(Haryana) 122018

Call Us

9953001968